You run a great consulting firm. You can point to glowing testimonials and clients who stick with your consulting firm like fluffernutter pasted to the roof of a six year-old’s mouth.
And while you originally found your consulting firm’s tagline on a pizza box (“You’ve tried the rest, now try the best”), you still believe your team delivers better results and value than the average crew of consultants. Let’s benchmark your performance against the traits of the very best consulting firms.
What does separate the very best consulting firms from the great? Much like this companion article about the very best clients, we can sort consulting firm behaviors into Rock Bottom, Rock Solid and Rock Star.
The list of traits below is purposely incomplete. It desperately needs input from thoughtful consultants like you.
7 Traits of Rock Star Consulting Firms
Declines projects that are outside the consulting firm’s area of expertise, and actively finds an outstanding, alternate resource for the client.
Proactively thinks and acts beyond the strict bounds of the consulting engagement to help the client achieve their goals, while alerting the client well in advance if the client’s request or a requirement to achieve the goals is substantially outside of scope.
Delivers A-level work ahead of schedule by exquisitely balancing the quality of work with speed of delivery. (A.k.a. “Working to a 95” unless speed of delivery is unimportant to the client, in which case “Working to a 98” is the rule.)
Combines deep, deep experience and expertise in a particular area with active innovation. As a result, each project’s solution is rooted in proven approaches and better than the solution the consulting firm has provided on any previous project.
Constantly synthesizes data from client work and the broader world, then translates the findings and learnings into valuable insights for clients.
Ties a portion of compensation to performance; sharing risk and reward between the consulting firm and the client without sacrificing long-term health for short-term gains.
Stays in integrity, despite pressure to compromise values, and helps clients make the right choice rather than the expedient one.
The list above only scratches the surface.
What else do you do that sets your consulting firm apart? Or, at least, what does your consulting firm aspire to do that would make clients consider your firm to be among the very best?
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