{"id":21477,"date":"2022-08-31T00:01:00","date_gmt":"2022-08-31T04:01:00","guid":{"rendered":"https:\/\/www.davidafields.com\/?p=21477"},"modified":"2022-08-28T18:15:24","modified_gmt":"2022-08-28T22:15:24","slug":"how-and-when-your-consulting-firm-should-solicit-feedback","status":"publish","type":"post","link":"https:\/\/www.davidafields.com\/how-and-when-your-consulting-firm-should-solicit-feedback\/","title":{"rendered":"How and When Your Consulting Firm Should Solicit Feedback"},"content":{"rendered":"\n<p>Your consulting firm\u2019s clients are happy. You know this for three reasons: they tell you, they engage your firm for follow-on work and they refer you to other prospects. (If they send you s&#8217;mores, they&#8217;re <em>really<\/em> happy!)<\/p>\n\n\n\n<p>Could your clients be even happier, contract even more consulting projects from you and refer you more often? Probably.<\/p>\n\n\n\n<!--more-->\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"314\" height=\"265\" src=\"https:\/\/www.davidafields.com\/wp-content\/uploads\/2022\/08\/2-walking-darwins-cookies-half-eaten.gif\" alt=\"\" class=\"wp-image-21564\"\/><\/figure><\/div>\n\n\n\n<p>You\u2019ll know for sure and, more importantly, you&#8217;ll know how to drive client delight through the roof when you&nbsp;solicit feedback in the right way at the right time.<\/p>\n\n\n\n<p>Let&#8217;s take a quick poll. [Please participate in the poll below.]<\/p>\n\n\n<style>#kt-layout-id_84dcb4-8c{margin-top:1px;margin-bottom:10px;}#kt-layout-id_84dcb4-8c > .kt-row-column-wrap{align-content:start;}:where(#kt-layout-id_84dcb4-8c > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}#kt-layout-id_84dcb4-8c > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:20px;padding-bottom:20px;padding-left:20px;padding-right:20px;grid-template-columns:minmax(0, 1fr);}#kt-layout-id_84dcb4-8c{background-color:#391892;}#kt-layout-id_84dcb4-8c > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_84dcb4-8c{margin-top:1px;}}@media all and (max-width: 1024px){#kt-layout-id_84dcb4-8c > .kt-row-column-wrap{padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){#kt-layout-id_84dcb4-8c{margin-top:1px;margin-bottom:10px;}#kt-layout-id_84dcb4-8c > .kt-row-column-wrap{padding-top:10px;padding-bottom:10px;padding-left:10px;padding-right:10px;grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_84dcb4-8c\" class=\"kt-row-layout-inner kt-row-has-bg kt-layout-id_84dcb4-8c\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-default kt-v-gutter-default kt-row-valign-top kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\"><style>.kadence-column_af1e33-72 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_af1e33-72 > .kt-inside-inner-col,.kadence-column_af1e33-72 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_af1e33-72 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_af1e33-72 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_af1e33-72 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_af1e33-72 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_af1e33-72{position:relative;}@media all and (max-width: 1024px){.kadence-column_af1e33-72 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_af1e33-72 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_af1e33-72\"><div class=\"kt-inside-inner-col\"><div class='bootstrap-yop yop-poll-mc'>\n\t\t\t\t\t\t\t<div class=\"basic-yop-poll-container\" style=\"background-color:#ffffff; border:1px; border-style:solid; border-color:#000000; border-radius:0px; padding:10px 10px;\" data-id=\"1\" data-temp=\"basic\" data-skin=\"minimal\" data-cscheme=\"black\" data-cap=\"0\" data-access=\"guest\" data-tid=\"\" data-uid=\"5e0d8f95544f872d888553699e1b8262\" data-pid=\"21477\" data-resdet=\"percentages\" data-show-results-to=\"guest\" data-show-results-moment=\"after-vote\" data-show-results-only=\"false\" data-show-message=\"true\" data-show-results-as=\"bar\" data-sort-results-by=\"as-defined\" data-sort-results-rule=\"asc\"data-is-ended=\"0\" data-gdpr=\"no\" data-gdpr-sol=\"consent\" data-css=\"\" data-counter=\"0\" data-load-with=\"1\" data-notification-section=\"top\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"basic-inner\"><div class=\"basic-message hide\" style=\"border-left: 10px solid #008000; padding: 0px 10px;\" data-error=\"#ff0000\" data-success=\"#008000\"><p class=\"basic-message-text\" style=\"color:#000000; font-size:14px; font-weight:normal;\"><\/p><\/div><div class=\"basic-overlay hide\"><div class=\"basic-vote-options\"><\/div><div class=\"basic-preloader\"><div class=\"basic-windows8\"><div class=\"basic-wBall basic-wBall_1\"><div class=\"basic-wInnerBall\"><\/div><\/div><div class=\"basic-wBall basic-wBall_2\"><div class=\"basic-wInnerBall\"><\/div><\/div><div class=\"basic-wBall basic-wBall_3\"><div class=\"basic-wInnerBall\"><\/div><\/div><div class=\"basic-wBall basic-wBall_4\"><div class=\"basic-wInnerBall\"><\/div><\/div><div class=\"basic-wBall basic-wBall_5\"><div class=\"basic-wInnerBall\"><\/div><\/div><\/div><\/div><\/div><form class=\"basic-form\"><input type=\"hidden\" name=\"_token\" value=\"1e306e2e30\" autocomplete=\"off\"><div class=\"basic-elements\"><div class=\"basic-element basic-question basic-question-text-vertical\" data-id=\"1\" data-uid=\"98d9d704a05a1114196ae2555abdf238\" data-type=\"question\" data-question-type=\"text\" data-allow-multiple=\"yes\" data-min=\"1\" data-max=\"4\" data-display=\"vertical\" data-colnum=\"\" data-display-others=\"no\" data-others-color=\"\" data-others=\"\"><div class=\"basic-question-title\"><h5 style=\"color:#000000; font-size:16px; font-weight:normal; text-align:left;\">Typically, when do you solicit feedback from a client on their happiness with your project?<\/h5><\/div><ul class=\"basic-answers\"><li class=\"basic-answer\" style=\"padding:0px 0px;\" data-id=\"1\" data-type=\"text\" data-vn=\"35\" data-color=\"#000000\" data-make-link=\"no\" data-link=\"\"><div class=\"basic-answer-content basic-text-vertical\"><label for=\"answer[1]\" class=\"basic-answer-label\"><input type=\"checkbox\" id=\"answer[1]\" name=\"answer[1]\" value=\"1\"  autocomplete=\"off\"><span class=\"basic-text\" style=\"color: #000000; font-size: 14px; font-weight: normal;\">More often than not, we don\u2019t solicit feedback<\/span><\/label><\/div><\/li><li class=\"basic-answer\" style=\"padding:0px 0px;\" data-id=\"2\" data-type=\"text\" data-vn=\"42\" data-color=\"#000000\" data-make-link=\"no\" data-link=\"\"><div class=\"basic-answer-content basic-text-vertical\"><label for=\"answer[2]\" class=\"basic-answer-label\"><input type=\"checkbox\" id=\"answer[2]\" name=\"answer[1]\" value=\"2\"  autocomplete=\"off\"><span class=\"basic-text\" style=\"color: #000000; font-size: 14px; font-weight: normal;\">At the end of a project, informally<\/span><\/label><\/div><\/li><li class=\"basic-answer\" style=\"padding:0px 0px;\" data-id=\"3\" data-type=\"text\" data-vn=\"27\" data-color=\"#000000\" data-make-link=\"no\" data-link=\"\"><div class=\"basic-answer-content basic-text-vertical\"><label for=\"answer[3]\" class=\"basic-answer-label\"><input type=\"checkbox\" id=\"answer[3]\" name=\"answer[1]\" value=\"3\"  autocomplete=\"off\"><span class=\"basic-text\" style=\"color: #000000; font-size: 14px; font-weight: normal;\">At the end of a project, with a standardized survey<\/span><\/label><\/div><\/li><li class=\"basic-answer\" style=\"padding:0px 0px;\" data-id=\"4\" data-type=\"text\" data-vn=\"42\" data-color=\"#000000\" data-make-link=\"no\" data-link=\"\"><div class=\"basic-answer-content basic-text-vertical\"><label for=\"answer[4]\" class=\"basic-answer-label\"><input type=\"checkbox\" id=\"answer[4]\" name=\"answer[1]\" value=\"4\"  autocomplete=\"off\"><span class=\"basic-text\" style=\"color: #000000; font-size: 14px; font-weight: normal;\">Mid-project, informally<\/span><\/label><\/div><\/li><li class=\"basic-answer\" style=\"padding:0px 0px;\" data-id=\"5\" data-type=\"text\" data-vn=\"9\" data-color=\"#000000\" data-make-link=\"no\" data-link=\"\"><div class=\"basic-answer-content basic-text-vertical\"><label for=\"answer[5]\" class=\"basic-answer-label\"><input type=\"checkbox\" id=\"answer[5]\" name=\"answer[1]\" value=\"5\"  autocomplete=\"off\"><span class=\"basic-text\" style=\"color: #000000; font-size: 14px; font-weight: normal;\">Mid project, with a standardized survey<\/span><\/label><\/div><\/li><\/ul><\/div><div class=\"clearfix\"><\/div><\/div><div class=\"basic-vote\"><a href=\"#\" class=\"button basic-vote-button\" role=\"button\" style=\"background:#ee7600; border:0px; border-style: solid; border-color:#000000; border-radius:0px; padding:5px 10px; color:#ffffff; font-size:14px; font-weight:normal;\">Vote<\/a><\/div><\/form><\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>The most effective feedback protocol combines ongoing, informal feedback with (at least) two instances of formal feedback.<\/p>\n\n\n<style>#kt-layout-id_057a9f-74{margin-top:1px;margin-bottom:10px;}#kt-layout-id_057a9f-74 > .kt-row-column-wrap{align-content:start;}:where(#kt-layout-id_057a9f-74 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}#kt-layout-id_057a9f-74 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:0px;padding-bottom:0px;padding-left:20px;padding-right:10px;grid-template-columns:minmax(0, 1fr);}#kt-layout-id_057a9f-74 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_057a9f-74{margin-top:1px;}}@media all and (max-width: 1024px){#kt-layout-id_057a9f-74 > .kt-row-column-wrap{padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){#kt-layout-id_057a9f-74{margin-top:1px;margin-bottom:10px;}#kt-layout-id_057a9f-74 > .kt-row-column-wrap{padding-top:10px;padding-bottom:10px;padding-left:10px;padding-right:10px;grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_057a9f-74\" class=\"kt-row-layout-inner kt-layout-id_057a9f-74\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-default kt-v-gutter-default kt-row-valign-top kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\"><style>.kadence-column_cdf9e8-3c > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_cdf9e8-3c > .kt-inside-inner-col,.kadence-column_cdf9e8-3c > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_cdf9e8-3c > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_cdf9e8-3c > .kt-inside-inner-col{flex-direction:column;}.kadence-column_cdf9e8-3c > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_cdf9e8-3c > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_cdf9e8-3c{position:relative;}@media all and (max-width: 1024px){.kadence-column_cdf9e8-3c > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_cdf9e8-3c > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_cdf9e8-3c\"><div class=\"kt-inside-inner-col\">\n<ul><li><strong>On a regular cadence<\/strong>, ask for feedback as part of an informal conversation with your project sponsor or the decision-maker. Monthly tends to work for a long project, weekly for a high-intensity, short project.<\/li><\/ul>\n\n\n\n<ul><li><strong>Roughly one-third<\/strong> of the way into the project, conduct a formal, standardized survey.<\/li><\/ul>\n\n\n\n<ul><li><strong>At the end<\/strong> of the project, conduct another formal, standardized survey. <\/li><\/ul>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<p>You\u2019re probably comfortable conducting the informal, periodic check-ins with your project sponsor, and the end-of-project survey.<span class=\"fusion-tooltip tooltip-shortcode\" data-animation=\"\" data-delay=\"0\" data-placement=\"top\" data-title=\"Oh, if you\u2019re waiting for this article to reference Net Promoter Score (NPS) or Customer Value Management (CVM), consider them referenced. Now set them aside.\" data-toggle=\"tooltip\" data-trigger=\"hover\">*<\/span><\/p>\n\n\n\n<p>Your consulting firm may be less familiar with how to structure a formal, mid-project client feedback survey. This activity gathers actionable information on how to improve the project and is scheduled roughly one-third of the way into the project, which is early enough to make changes.<\/p>\n\n\n\n<p>Mid-project is also an opportunity to send your client another batch of cookies. (Can&#8217;t hurt, right?)<\/p>\n\n\n\n<h2 class=\"has-text-align-center wp-block-heading\">The Mid-Project Feedback Survey<\/h2>\n\n\n<style>#kt-layout-id_6ff1e1-3a{margin-top:1px;margin-bottom:10px;}#kt-layout-id_6ff1e1-3a > .kt-row-column-wrap{align-content:start;}:where(#kt-layout-id_6ff1e1-3a > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}#kt-layout-id_6ff1e1-3a > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:10px;padding-bottom:10px;padding-left:10px;padding-right:10px;grid-template-columns:minmax(0, 1fr);}#kt-layout-id_6ff1e1-3a{background-color:#f0f0ff;}#kt-layout-id_6ff1e1-3a > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_6ff1e1-3a{margin-top:1px;}}@media all and (max-width: 1024px){#kt-layout-id_6ff1e1-3a > .kt-row-column-wrap{padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){#kt-layout-id_6ff1e1-3a{margin-top:1px;margin-bottom:10px;}#kt-layout-id_6ff1e1-3a > .kt-row-column-wrap{padding-top:10px;padding-bottom:10px;padding-left:10px;padding-right:10px;grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_6ff1e1-3a\" class=\"kt-row-layout-inner kt-row-has-bg kt-layout-id_6ff1e1-3a\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-default kt-v-gutter-default kt-row-valign-top kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\"><style>.kadence-column_80ae67-a3 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_80ae67-a3 > .kt-inside-inner-col,.kadence-column_80ae67-a3 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_80ae67-a3 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_80ae67-a3 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_80ae67-a3 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_80ae67-a3 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_80ae67-a3{position:relative;}@media all and (max-width: 1024px){.kadence-column_80ae67-a3 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_80ae67-a3 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_80ae67-a3\"><div class=\"kt-inside-inner-col\">\n<h4 class=\"has-text-align-center wp-block-heading\">Survey Structure<\/h4>\n\n\n\n<p>Schedule a one-on-one, mid-project feedback meeting with the project\u2019s sponsor. Optionally, schedule separate, one-on-one feedback meetings with the client\u2019s project leader and other important contributors. <\/p>\n\n\n\n<p>Collect feedback via a one-on-one conversation using a standardized set of questions.<\/p>\n\n\n\n<p>Have someone <em>not<\/em> on your project team conduct the feedback session. Reasonable options include an executive assistant, your business coach, or an independent interviewer who is very familiar with your firm.<\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"530\" height=\"265\" src=\"https:\/\/www.davidafields.com\/wp-content\/uploads\/2022\/08\/2x2-how-you-learn-dissatisfaction-v2.gif\" alt=\"\" class=\"wp-image-21565\"\/><\/figure><\/div>\n\n\n<style>#kt-layout-id_53f211-da{margin-top:1px;margin-bottom:10px;}#kt-layout-id_53f211-da > .kt-row-column-wrap{align-content:start;}:where(#kt-layout-id_53f211-da > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}#kt-layout-id_53f211-da > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:10px;padding-bottom:10px;padding-left:10px;padding-right:10px;grid-template-columns:minmax(0, 1fr);}#kt-layout-id_53f211-da{background-color:#f0f0ff;}#kt-layout-id_53f211-da > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_53f211-da{margin-top:1px;}}@media all and (max-width: 1024px){#kt-layout-id_53f211-da > .kt-row-column-wrap{padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){#kt-layout-id_53f211-da{margin-top:1px;margin-bottom:10px;}#kt-layout-id_53f211-da > .kt-row-column-wrap{padding-top:10px;padding-bottom:10px;padding-left:10px;padding-right:10px;grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_53f211-da\" class=\"kt-row-layout-inner kt-row-has-bg kt-layout-id_53f211-da\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-default kt-v-gutter-default kt-row-valign-top kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\"><style>.kadence-column_34b9c3-37 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_34b9c3-37 > .kt-inside-inner-col,.kadence-column_34b9c3-37 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_34b9c3-37 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_34b9c3-37 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_34b9c3-37 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_34b9c3-37 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_34b9c3-37{position:relative;}@media all and (max-width: 1024px){.kadence-column_34b9c3-37 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_34b9c3-37 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_34b9c3-37\"><div class=\"kt-inside-inner-col\">\n<h4 class=\"has-text-align-center wp-block-heading\">Survey Content<\/h4>\n\n\n\n<p>Solicit your client\u2019s feedback using roughly 15-20 rating questions, broken into three areas:<\/p>\n\n\n\n<p><strong>Output\/Outcome <\/strong>\u2013 Up to 10 questions about your client\u2019s happiness with the content of your work. These questions will depend on the type of work your consulting firm conducts.<\/p>\n\n\n<style>#kt-layout-id_c4473a-42{margin-top:1px;margin-bottom:10px;}#kt-layout-id_c4473a-42 > .kt-row-column-wrap{align-content:start;}:where(#kt-layout-id_c4473a-42 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}#kt-layout-id_c4473a-42 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:0px;padding-bottom:0px;padding-left:10px;padding-right:10px;grid-template-columns:minmax(0, 1fr);}#kt-layout-id_c4473a-42 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_c4473a-42{margin-top:1px;}}@media all and (max-width: 1024px){#kt-layout-id_c4473a-42 > .kt-row-column-wrap{padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){#kt-layout-id_c4473a-42{margin-top:1px;margin-bottom:10px;}#kt-layout-id_c4473a-42 > .kt-row-column-wrap{padding-top:10px;padding-bottom:10px;padding-left:10px;padding-right:10px;grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_c4473a-42\" class=\"kt-row-layout-inner kt-layout-id_c4473a-42\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-default kt-v-gutter-default kt-row-valign-top kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\"><style>.kadence-column_8cf00a-55 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_8cf00a-55 > .kt-inside-inner-col,.kadence-column_8cf00a-55 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_8cf00a-55 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_8cf00a-55 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_8cf00a-55 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_8cf00a-55 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_8cf00a-55{position:relative;}@media all and (max-width: 1024px){.kadence-column_8cf00a-55 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_8cf00a-55 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_8cf00a-55\"><div class=\"kt-inside-inner-col\">\n<p>My firm\u2019s projects are primarily advisory engagements; therefore, we ask for a 1-5 rating on attributes such as, \u201c<em>You have a clear path to achieve your Focus Areas for the trimester<\/em>.\u201d<\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<p><strong>Structure<\/strong> \u2013 Up to five questions about your client\u2019s satisfaction with how you\u2019re working together, including the approach and the team. <\/p>\n\n\n<style>#kt-layout-id_e770ac-97{margin-top:1px;margin-bottom:10px;}#kt-layout-id_e770ac-97 > .kt-row-column-wrap{align-content:start;}:where(#kt-layout-id_e770ac-97 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}#kt-layout-id_e770ac-97 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:0px;padding-bottom:0px;padding-left:10px;padding-right:10px;grid-template-columns:minmax(0, 1fr);}#kt-layout-id_e770ac-97 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_e770ac-97{margin-top:1px;}}@media all and (max-width: 1024px){#kt-layout-id_e770ac-97 > .kt-row-column-wrap{padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){#kt-layout-id_e770ac-97{margin-top:1px;margin-bottom:10px;}#kt-layout-id_e770ac-97 > .kt-row-column-wrap{padding-top:10px;padding-bottom:10px;padding-left:10px;padding-right:10px;grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_e770ac-97\" class=\"kt-row-layout-inner kt-layout-id_e770ac-97\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-default kt-v-gutter-default kt-row-valign-top kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\"><style>.kadence-column_513ce2-2b > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_513ce2-2b > .kt-inside-inner-col,.kadence-column_513ce2-2b > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_513ce2-2b > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_513ce2-2b > .kt-inside-inner-col{flex-direction:column;}.kadence-column_513ce2-2b > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_513ce2-2b > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_513ce2-2b{position:relative;}@media all and (max-width: 1024px){.kadence-column_513ce2-2b > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_513ce2-2b > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_513ce2-2b\"><div class=\"kt-inside-inner-col\">\n<p>For example, one of the attributes we solicit a 1-5 rating on is \u201c<em>Being responsive when you need help.<\/em>\u201d<\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<p><strong>Value<\/strong> \u2013 Three questions that are rated on a 1-10 scale. The three questions are:<\/p>\n\n\n<style>#kt-layout-id_6b8448-05{margin-top:1px;margin-bottom:10px;}#kt-layout-id_6b8448-05 > .kt-row-column-wrap{align-content:start;}:where(#kt-layout-id_6b8448-05 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}#kt-layout-id_6b8448-05 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:0px;padding-bottom:0px;padding-left:10px;padding-right:10px;grid-template-columns:minmax(0, 1fr);}#kt-layout-id_6b8448-05 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_6b8448-05{margin-top:1px;}}@media all and (max-width: 1024px){#kt-layout-id_6b8448-05 > .kt-row-column-wrap{padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){#kt-layout-id_6b8448-05{margin-top:1px;margin-bottom:10px;}#kt-layout-id_6b8448-05 > .kt-row-column-wrap{padding-top:10px;padding-bottom:10px;padding-left:10px;padding-right:10px;grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_6b8448-05\" class=\"kt-row-layout-inner kt-layout-id_6b8448-05\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-default kt-v-gutter-default kt-row-valign-top kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\"><style>.kadence-column_e71868-85 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_e71868-85 > .kt-inside-inner-col,.kadence-column_e71868-85 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_e71868-85 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_e71868-85 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_e71868-85 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_e71868-85 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_e71868-85{position:relative;}@media all and (max-width: 1024px){.kadence-column_e71868-85 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_e71868-85 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_e71868-85\"><div class=\"kt-inside-inner-col\">\n<p><em>Overall, how do you rate the work we\u2019ve been doing together so far?<\/em><\/p>\n\n\n\n<p><em>Based on our work together so far and your sense of how our work is proceeding, how do you rate the value of this project compared to if you had tried to tackle the work using internal resources?<\/em><\/p>\n\n\n\n<p><em>Based on our work together so far and your sense of how our work is proceeding, how do you rate the value of this project compared to if you had not done the project at all?<\/em><\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<p>If your consulting firm receives low scores on any part of the survey or your client notes anything that warrants investigation, schedule a follow-up conversation between yourself and the person who raised the issue to collaboratively develop solutions.<\/p>\n\n\n\n<p>Keep an open mind and always be willing to learn and grow based on feedback from clients.<\/p>\n\n\n\n<p>Have you found collecting feedback from clients to be helpful?<\/p>\n\n\n\n<hr class=\"wp-block-separator is-style-default\"\/>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><a href=\"https:\/\/davidafields.com\/contact\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"543\" height=\"205\" src=\"https:\/\/www.davidafields.com\/wp-content\/uploads\/2022\/08\/feedback-blog-bottom.gif\" alt=\"\" class=\"wp-image-21569\"\/><\/a><\/figure><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Your consulting firm\u2019s clients are happy. You know this for three reasons: they tell you, they engage your firm for follow-on work and they refer you to other prospects. (If they send you s&#8217;mores, they&#8217;re really happy!) Could your clients be even happier, contract even more consulting projects from you and refer you more often? &hellip; <a href=\"https:\/\/www.davidafields.com\/how-and-when-your-consulting-firm-should-solicit-feedback\/\">Continued<\/a><\/p>\n","protected":false},"author":4,"featured_media":21568,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[119,126,127],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How and When Your Consulting Firm Should Solicit Feedback - David A. Fields Consulting Group<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.davidafields.com\/how-and-when-your-consulting-firm-should-solicit-feedback\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How and When Your Consulting Firm Should Solicit Feedback - David A. Fields Consulting Group\" \/>\n<meta property=\"og:description\" content=\"Your consulting firm\u2019s clients are happy. You know this for three reasons: they tell you, they engage your firm for follow-on work and they refer you to other prospects. (If they send you s&#8217;mores, they&#8217;re really happy!) 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